Two-Factor Authentication & eWitness Settings

Two-Factor Authentication (2FA) can be enabled for all document recipients, including Signers, eWitnesses, and Approvers.

After receiving the email notification with a document link, a 6-digit one-time password (OTP) is sent via SMS to the recipient, who will have to verify their OTP before accessing the document.

To enable 2FA on an ad hoc basis, access the Send page, select your document(s), and enter contact details as normal. To enable 2FA for a recipient, enter their phone number by clicking the phone icon .

To enforce 2FA for eWitnessing on a team basis, go to Admin > Signer Experience > Signing Options.

At the bottom you will see three options relating to eWitnessing:

1) Witness must use signer’s device: both parties must use the same device to sign and eWitness the document during a single cookie session

2) Witnessing requires SMS for signer: the Signer receives an SMS message with their OTP

3) Witnessing requires SMS for witness: the eWitness receives an SMS message with their OTP