Two-Factor Authentication Settings for eWitnessing
Two-Factor Authentication (2FA) can be enabled for all document recipients, including Signers, eWitnesses, and Approvers.
After receiving the email notification with a document link, a 6-digit one-time password (OTP) is sent via SMS to the recipient, who will have to verify their OTP before accessing the document.
To enable 2FA on an per send basis:
Access the Send page, select the template(s) you want to send, and enter contact details as normal.
To enable 2FA for a recipient:
- Click on the phone icon
- Enter their mobile phone number (international format if it's a non-UK number)
- Click on the green 'Save' button.
A green tick will appear next to the icon to confirm the number has been saved.
To enforce 2FA for eWitnessing on a team basis:
Go to Admin > Signer Experience > Signing Options.
At the bottom, there are three options relating to eWitnessing:
- Witness must use signer’s device: both parties must use the same device to sign and eWitness the document during a single cookie session.
- Witnessing requires SMS for signer: the Signer receives an SMS message with their one-time password.
- Witnessing requires SMS for witness: the eWitness receives an SMS message with their one-time password.
Search Articles
Top articles in Documents sent for esignature