Legalesign Privacy Policy

This Privacy Policy was last changed in May 2018.

1. Who we are

We are Legalesign Limited and we respect your privacy. This policy sets out how we, as data controller, collect and use your personal information, why we use it, with whom we share it, the rights to which you may be entitled and your choices about our use of your personal information.

When you use Legalesign, you trust us with your information. There are many ways this information can help us make our service better. We can remember your details so it's easier for you to use the service.

But we respect your privacy and we value the trust you've placed in us by sharing your information. This policy covers our use of your personal information arising from use of this website as well as using our services.

If you have any questions or need any further clarity please get in touch (see "Contact Us").

2. Your information

We will collect and use your personal information when you register and when you subscribe to use our products and services, for the purposes set out in more detail in this section.

Your information may be shared with some third parties. Legalesign does not provide your details to third parties for any marketing or promotional purposes, except where you have given your consent.

What we collect

  1. Information that you give us to discuss your plans and to allow us to perform our services :

    • Your contact details including: your name, email address, telephone number, company name and address;

    • Your role and industry;

    • How you discovered us;

    • Your requirements for our service;

    • Your bank account details.

  2. Information about the way you use our services including:

    • The services that we've provided or you've purchased;

    • What you paid and how;

    • Whether you've opened electronic communications from us;

    • Whether you've clicked on links in electronic communications from us.

  3. Information when you communicate with us whether in person, through our website or via email, over the phone, through social media or via any other medium, including:

    • Your contact details (this may include your social media account if that's the way you communicate with us);

    • The details of your communications with us;

    • The details of our messages to you.

  4. Information that we collect through your use of our website including:

    • Device information such as operating system, unique device identifiers, the mobile network system;

    • Hardware and browser settings;

    • Date and time of requests (being when you access an internet based resource such as a web page or API) a (" Request");

    • The Requests you make;

    • The pages you visit and search engine terms you use;

    • IP address;

    • Email, name and telephone of people assigned to use the service on behalf of your company;

    • Counts of documents created or sent through the service.

  5. Information that we collect from third party partners and corporate customers which could include:

    • Credit reference agencies;

    • Payment processing companies;

    • Your bank;

    • Data brokers.

  6. Information that we collect incidentally from other sources or public sources, including:

    • Information presented on our social media timelines.

  7. Information that we collect from individuals representing organisations , including:

    • Contact details of individuals working for organisations;

    • Other personal information regarding such individuals.

How we use it

  1. We use this information, including to:

    • Provide our products and services;

    • Manage and administer our services;

    • Take payment from or give you a refund;

    • Onboard you as a client;

    • Help us ensure that our customers are genuine and to prevent fraud.

  2. We use this information, including to:

    • Develop new services;

    • Improve our services;

    • Identify products and marketing that may be of interest to you;

    • Personalise our service of things you're interested in and how you use our services;

    • Statistical analysis and research.

  3. We use this information, including to:

    • Answer any issues or concerns;

    • Monitor customer communications for quality and training purposes.

    • Develop new services;

    • Improve our services;

    • Personalise our service;

  4. We use this information, including to:

    • Provide our services;

    • Develop new services;

    • Improve our services;

    • Identify issues with the website and user's experience of it;

    • Monitor the way our website is used.

  5. We use this information, including to:

    • Provide our services;

    • Manage and administer our systems;

    • Take payment from or give you a refund;

    • Help us ensure that our customers are genuine and to prevent fraud;

    • Personalise our service;

    • Statistical analysis and research into our clients;

    • Combine this information with other types of information mentioned above.

  6. We use this information, including to:

    • Maintain market awareness;

    • Build and maintain social media branding.

  7. We use this information, including to:

    • Build relationships with other organisations.

Why we collect and how long we keep your information

We collect and use your information for a variety of reasons. We need some information to enter into and perform our contract – for example your contact and payment details.

Some information processing is required by law due to our anti-fraud screening obligations or in the public interest such as making sure we verify our customers' identities.

Some information is processed because you've given your consent to that, which can be withdrawn.

Other information we collect because we have legitimate business interests, for example, in:

  • Understanding how our customers use our products, services and websites;

  • Understanding and responding to customer feedback;

  • Researching and analysing the services our customers want;

  • Improving our services;

  • Understanding the type of products and services our customers buy and how they use them;

  • Personalise our offers so we're better able to provide offers and ideas that are relevant to you;

  • Maintaining a public profile on both traditional and social media;

  • Providing security over our business and who we trade with; or

  • Developing and maintaining relationships with vendors, partners and other companies and dealing with individuals who work for them in our sector.

We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you have any contractual agreements in place with us or have interacted with recent offers and services. We will also routinely refresh our information to ensure we keep it up-to-date.

Automated decision making

We do not use automated decision making, except in assessing email address domains, IP addresses, patterns of Requests, or content of Requests for the purposes of maintaining the provision and integrity of the service.

Legal requirements

We need to collect certain types of information for compliance with legal requirements relating to our anti-fraud / anti-money laundering / know your customer obligations. If this information is not provided we cannot agree to provide a product or service for you.

Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

Information we share

There are certain circumstances where we may transfer your personal data to employees, contractors and to other parties.

  • We may share your information with certain contractors or service providers. Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function.

  • We may also share your information with certain third parties. We will do this either when we receive your consent or because we need them to see your information to provide products or services to you. These include credit reference agencies, anti-fraud databases, screening agencies and other partners we do business with.

Your personal information may be transferred to other third party organisations in certain scenarios:

  • If we're discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality;

  • If we are reorganised or sold, information may be transferred to a buyer who can continue to provide services to you;

  • If we're required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police;

  • If we are defending a legal claim your information may be transferred as required in connection with defending such claim.

Your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.

Where your information will be held

We store our information on computer systems and files of Legalesign. Legalesign uses Amazon Web Services for the provision of its service.

We will only transfer data to jurisdictions outside the scope of the European General Data Protection Regulation (GDPR) where the appropriate safeguards set out in the GDPR are in place.

3. Your rights

You may have certain rights in relation to your information including a right to access or to correct the information we hold on you.

Other rights may be available in certain circumstances.

We've listed the rights you have over your information and how you can use them below.

These rights will only apply in certain circumstances. They will generally not be available if there are outstanding contracts between us, if we required by law to keep the information or if the information is relevant to a legal dispute.

  • You can remove consent, where you have provided it, at any time.

  • You can ask us to confirm if we are processing your information.

  • You can ask for access to your information.

  • You can ask to correct your information if it's wrong.

  • You can ask us to delete your information.

  • You can ask us to restrict how we use your information.

  • You can ask us to help you move your information to other companies.

To help with that, you have a right to ask that we provide your information in an easily readable format to another company.

  • You can ask us to stop using your personal information, but only in certain cases.

  • You have the right to complain to the relevant supervisory authority.

If you want to exercise any of these rights then please contact us at

Changes to the policy

This policy will be changed from time to time.

If we change anything important about this policy (the information we collect, how we use it or why) we will highlight those changes at the top of the policy and provide a prominent link to it for a reasonable length of time following the change.


We use cookies that identify your browser or device. They collect and store information when you visit our website about how you use it.

For more information about cookies, the types of cookies we use and how we use them please see our Cookie Policy.


We are committed to keeping your personal information safe. We have physical, technical and administrative measures in place to prevent unauthorised access or use of your information.


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