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Privacy statement

Legalesign Privacy Policy

Legalesign Limited ("we/us/our") are committed to protecting and respecting your privacy.

This policy (together, where applicable, with our Legalesign Service terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Legalesign Limited, a company registered in Scotland with company number is SC425013 and our registered office is at 1 George Square, Glasgow, G2 1AL, UK. In processing any personal information we collect from you or you provide to us, we shall comply with the Act. The term ‘personal data’ when used in this policy shall have the same meaning as provided in the Act.

Information we may collect from you

We may collect and process the following data about you which you submit via our website at https://legalesign.com (“Site”) and/or in relation to the use of our Legalesign service (“Service”):

  1. Information that you provide by filling in forms on the Site. This includes information provided at the time of registering to use any service or facility available on the Site, downloading from the Site, or making an enquiry. We may also ask you for information when you report a problem with the Site.
  2. If you contact us, we may keep a record of that correspondence.
  3. Details of your visits to the Site including, but not limited to, traffic data, location data, referrer data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
  4. Information you provide to us (whether via the Site or otherwise) in relation to the provision of the Service.
  5. The Site will automatically track certain information about you in the course of you using it, such as your IP address and browser identification. In normal Site usage (i.e. any time other than the document confirmation process as provided by the Service) this information is used only for system administration and for providing statistics to evaluate use of the Site and does not identify any individual.
  6. The Service includes analytics code that allows us to track the location and popularity of the Service. This provides us with information about how the Service is being used, and allows us to measure interest in certain topics.

The action of confirming a document using the Service may include the requirement for additional information as set by the document owner. This information will be recorded and made available with the document record (usually a pdf). The information that is gathered is made explicit in the confirmation process but is at the discretion of the document owner. The exception to the explicit information is your IP address which is automatically recorded and logged during the document confirmation process and any document download. We will not make this information available to anyone other than the document owner and document signers or in connection with a query over document authenticity.

We do not store any financial information on this site.


Our Site uses cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of the Site which helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. We use two types of cookies ‘analytical’ cookies and 'session' cookies. Analytical cookies allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily. Session cookies allow us to identify your continued use through your browser between different pages and to save information about how you use the Site to provide a better user experience.

You can set your browser to disable cookies, however to use the Legalesign service you must have cookies enabled.


All information you provide to us is stored on our secure servers or within storage facilities that meet the same level of privacy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to update it frequently. You may be required to change it periodically to continue your use of the Service.. We may at any time add further security measures that may require personal information from you.

We operate a suite of ongoing security tools and methodologies for example, constant monitoring including intrusion detection and integrity checking, file checks, scans and file encryption. Access is strictly limited and controlled. While we have counter-measures for attacks on passwords, please make sure your own password is a good one (8 or more characters, mixed digit/letter and upper/lower case), and we recommend changing it intermittently.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

As part of our security procedures we replicate data across standby machines located in multiple isolated resources in near real-time and take frequent point in time backups. Data is stored in both a highly available and fully redundant way. Despite extensive backup routines we would always recommend you store copies of your signed documents on your own systems too.

Where you require that we delete any personal data which has been provided by you or any third party end user of Service, we will comply with any written request to do so. All personal data you have supplied to us in using the Service will be deleted on termination of the provision of the Service to you.

Uses made of the information

We use information held about you in the following ways:

  1. To ensure that content from the Site is presented in the most effective manner for you and for your computer.
  2. To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  3. To carry out our obligations arising from any contracts entered into between you and us.
  4. To notify you about changes to the Site.
  5. To enable us to provide the Service and comply with our obligations under the Agreement we enter into with you to provide the Service.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. We will not disclose your personal information to any third party except where:

  1. Due diligence is being conducted on us, provided the third party enters into an appropriate non-disclosure agreement.
  2. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Legalesign Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will use reasonable endeavours to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights

You have the right to ask us not to process your personal data (your name and company name) for marketing purposes. You can also exercise the right at any time by contacting us at support@legalesign.com. All marketing correspondence will include a link to a web address where this right can be exercised. You have the right to ask us not to process your personal data as part of non-attributable statistical information where that may include a marketing purpose. You can exercise this right at any time by contacting us at support@legalesign.com. The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. If you do not agree with any changes you should immediately stop using your account. Continued use of your account will be deemed to be acceptance of our changes.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@legalesign.com.