Personal Settings

Change a user email

This article details how you can swap your existing email for another address.

  1. Access the Admin section in the main navigator and select 'Users' from the dropdown.

  2. Click "Add new user", enter the new email and assign Admin permissions. See this video of how to add a user. If you do not see the Admin button or cannot add new members, you will need to upgrade your account or permissions; please contact for advice.

  3. Acess the invite email and follow the on-screen instructions to create an account. Login with the latest credentials, navigate to Admin and remove your old email. To remove a user, click on the button to the right of a users email, 'Remove from team'. Or see this video on how to remove a user.

  4. On the following page, choose to re-assign any live documents to another user, tick the box, 'I am sure' and click on the button 'Remove this person' to confirm.

Set up two-factor authentication using either a mobile app or SMS text message to improve the security on your account.

Check out this article for more information on user permissions.

Contact our support team if you want Billing and Organisation management transferred to the new email.