This article is about how to troubleshoot a PDF that is failing to upload.
Make sure your PDF is less than 5MB. PDFs that are too large create a poor experience for signers with slow loading, slow down your emails, and generally perform poorly. You can use the Adobe Pro PDF compressor, or an online version (there are many available)
If you require files larger than 5MB contact support and let us know your use case.
Remove any passwords on the PDF.
Contact us and send us the PDF if you can, firstname.lastname@example.org.
If you need to upload multiple pdfs or want advanced features such as automatically processing text tags, appending documents together, or a 1 click upload and send, go to the advanced PDF upload page within the Docs section.