Articles about Account information

Can I see the number of documents sent and signed?

The Stats display shows the number of sent and signed documents with a 'sent and signed' graph and table, and a 'time to sign' graph. If you are on an upfront per-document billing method you can also see the documents you have used up so far on your billing page. **Sent and Si…

How do I export signer and field information to excel?

All your signer status and form field values can be handily exported to excel. If you have a lot of the same forms and need to get at that data this feature is definitely for you. **Dashboard** To download your signers statuses and field values click the magnifying glass i…

How to cancel or terminate an account

To cancel or stop your subscription go to the top right of the screen where your name is displayed and select **Billing**. Click on **Cancel my account now** at the foot of that page, or just let us know at support@legalesign.com. Let us know what happened. Was it something …

How to generate reports

Click on the **Statistics** above your listings and select **More reports**. On the reports page, you will see a couple of inputs for dates to define the time-frame of your report. By default, the time-frame will be the past month from the current day. Click **Generate Repor…

How to sign up for a plan, or change a plan

To sign up for a plan, upgrade or downgrade your subscription Login and go to https://app1.legalesign.com/pl/plans/.  If you have been quoted a custom plan, for example for upfront document bundles or bulk-send, go ahead with the process through any option and the Legalesign …

Manage billing information, download invoices and give another person access to billing

This article shows you where to find and update your billing information on Legalesign, and how to add another person to billing management. To update or view your billing information click on your name (top right of the screen) and click "Billing". On the billing page…

Payment FAQ

Q: **How often can I pay for my subscription?** A: You can pay for your subscription monthly or annually. If you wish to switch, or for a longer term contract, contact your account manager or support. Q: **What payment systems does Legalesign use?** A: Legalesign us…

What are the terms and conditions?

Here are the links to Legalesign's terms for the site, of use, and privacy policy: * Terms of service: https://legalesign.com/opn/terms/ * Website terms of use: https://legalesign.com/opn/terms/ * Privacy statement: https://legalesign.com/opn/privacy/

Where are documents sent to me or signed by me?

If you have a user account on Legalesign, the system will store documents sent to you or signed by you. Click on the button displaying your name at the top right of the screen and in the drop-down list select **‘Documents sent to you’**. Here's an image that shows you wher…

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