PDF Documents
Why Can’t I Upload?
Ensuring a successful upload is essential for the start of any eSignature workflow. However, if things are not going smoothly and you are experiencing issues, try the following troubleshooting steps:
Check the file size is under 40 megabytes (the maximum file size allowed)
Save the document as a PDF if it is in a different file format (eg: Microsoft Word)
Compress/Optimise the file using an optimiser tool (e.g. Adobe Reader)
Reduce the image resolution of any pictures to help reduce the file size
Remove any passwords on the PDF (if you can)
Clear your browser cookies and log back in
Disconnect from any VPNs as they can disrupt network connections and affect file transmission
If problems persist after these steps, please contact the Legalesign support team.
Email support@legalesign.com with a description of the steps you have already tried and attach the problematic file for further assistance.
To contact support, create a new ticket at support.legalesign.com ↗