Articles about eSigning
The document link within a notification email is a one-time link. If a signatory attempts to reuse it they will be redirected to send themselves a new link. You can extend the length of time the link will work to alleviate this effort for signers.
We recommend you use the o…
You can either use 'direct links' to embed a document, or the API. Use direct links where you don't know who your signer is, for example, event registration. A direct link reverses the usual signing process: the person fills out your form or signs your document, and then affirm…
The QR code appears on a page appended to your signed document. It embeds a link you can use to navigate back to Legalesign to affirm the document later. PDF Certification now largely obviates this feature, but it can be a secondary or back up means of document authentication.
…
After signing, a recipient is directed to the document download page. You can add custom text post-signing.
This is a good place to inform signers about any 'cooling-off period' you may be required to inform them about in respect of your contract.
Access Admin > Signer e…
Legalesign handles many different languages for signers. You can even set different languages for signers or approvers individually.
The default selection for your signer language can be selected within your Signing Experience or on the More experiences page.
Go to the M…
If you signed a document and stored it with us you can access it again in future as follows.
Login here:
https://app1.legalesign.com/auth/login-sub/
If you forget your password go here:
https://app1.legalesign.com/auth/password-reset/
After you login you will find your docu…
When a signature needs to carry more information, add labels pertaining to the signor's name, their IP, and the time they signed. Complete details will always be in the Audit Log.
To configure, go to Admin > Signer experience > Signing Options (see below).
U…
You can add any text at the top of the signing page, alongside each form field a signer may need to complete, and on the PDF download page shown after e-signing. All emails are customisable.
Top of the signing page
By default, this section contains compliance text that is…
When testing Legalesign you may find yourself being forcibly logged out. This article explains the cause of this issue and how to solve it.
Your main user account in Legalesign is based on one email. If you are logged into the admin web site using that email, and then go to …
Legalesign allows three signature formats. Admin users can choose which formats are available to their signers.
The three formats are:
touch/mouse
typed
image upload
To set the format, go to Admin > Signer experience > Signing Options.
Other sign…
Signer says they cannot access the signing page - Link Expired
Occasionally a signer may get a 'link expired' message when they attempt to access a document. This article explains how to deal with it. If you are using a direct link then get in touch with support@legalesign.com, since this is likely to be an issue around permissions and t…Signer says they have signed, but the dashboard shows they have not
Sometimes a signer reports back that they have e-signed the document, but the listings say they have not. This article explains the most likely scenario and what to do. The most likely explanation is that the signer has not completed the final agreement statements. See …
The Importance of eSignature Software That Is Compatible Across All Devices.
eSignatures are now widely used in many industries to fast-track agreements. From HR and Admin to the Finance and Legal sectors, eSignatures offer a convenient, quick and secure way for businesses of…
This article is designed to help you talk an unsure signer through the signing process.
The signing process has three parts:
1. Fill out form fields, including signatures on the document.
2. Document execution.
3. Download the document.
Fields - written signatures and form f…
What to do if a signer says they can't complete the document
If a signer says they are unable to complete the document the most likely explanation is that some required fields have not been completed. This article explains how to troubleshoot this issue. To the left of their document your signer will see a list of document fields. Thos…
On your Dashboard, you have a list of all your sent and signed documents. All the signed documents will have a tick beside the document titles.
Find your document and click on the title. In the drop-down menu that appears you have the option to Download the document. If y…