Articles about eSigning

Auto-save your form fields for signers

By auto-saving your form fields, progress is saved as your signers move through a form. If the signer leaves the document, or there is a browser or computer crash, the signer can immediately pick up where they left off. You may wish to use the save button in circumstances whe…

Change the length of time a document link is accessible

The document link within a notification email is a one-time link. If a signatory attempts to reuse it they will be redirected to send themselves a new link. You can extend the length of time the link will work to alleviate this effort for signers. We recommend you use the o…

Embed a document in a website

You can either use 'direct links' to embed a document, or the API. Use direct links where you don't know who your signer is, for example, event registration. A direct link reverses the usual signing process: the person fills out your form or signs your document, and then affirm…

How apply different languages for signers

Legalesign handles many different languages for signers. You can even set different languages for signers or approvers individually. The default selection for your signer language can be selected within your Signing Experience or on the More experiences page. Go to the M…

How can I remove the QR code and audit log

The QR code appears on a page appended to your signed document. It embeds a link you can use to navigate back to Legalesign to affirm the document later. PDF Certification now largely obviates this feature, but it can be a secondary or back up means of document authentication. …

How to reset a document sent for esigning

You can reset the form field entries for a signatory, essentially starting the signer over from the beginning again, provided the signing process hasn't been completed. To do this, go to the Dashboard > Click the document title > Audit Log/Details > Reset Signer …

How to restrict the signature method

Legalesign offers three signature formats, and Admin users can choose which formats are available to their signers. The three formats are: touch/mouse, typed and upload. Go to Admin > Signer experience > Signing Options (or whichever signing experience you want to cu…

I want to access a document I signed

If you signed a document and stored it with us you can access it again in future as follows. Login here: https://app1.legalesign.com/auth/login-sub/ If you forget your password go here: https://app1.legalesign.com/auth/password-reset/ After you login you will find your docu…

Is it possible to add hints or tips for the signer

You can add any text at the top of the signing page, alongside each form field a signer may need to complete, and on the PDF download page shown after e-signing. All emails are customisable. Top of the signing page By default, this section contains compliance text that is…

Personal email and login email conflict

When you test Legalesign you may find yourself being forcibly logged out. This article explains the cause of this issue and how to solve it. Your main user account in Legalesign is based on one email. If you are logged into the admin web site using that email, and then go to…

Signer says they cannot access the signing page - Link Expired

Occasionally a signer may get a 'link expired' message when they attempt to access a document. This article explains how to deal with it. If you are using a direct link then get in touch with support@legalesign.com, since this is likely to be an issue around permissions and t…

Signer says they have signed, but the dashboard shows they have not

Sometimes a signer reports back that they have e-signed the document, but the listings say they have not. This article explains the most likely scenario and what to do. The most likely explanation is that the signer has not completed the final agreement statements.   See …

The signing process - talking a signer through it

This article is designed to help you talk an unsure signer through the signing process. The signing process has three parts: 1. Fill out form fields, including signatures on the document. 2. Document execution. 3. Download the document. Fields - written signatures and form f…

What to do if a signer says they can't complete the document

If a signer says they are unable to complete the document the most likely explanation is that some required fields have not been completed. This article explains how to troubleshoot this issue. To the left of their document your signer will see a list of document fields. Thos…

Where to download a signed document

On your Dashboard, you have a list of all your sent and signed documents.  All the signed documents will have a tick beside the document titles.  Find your document and click on the title. In the drop-down menu that appears you have the option to Download the document.  If y…

Search Articles