eSigning
Change The Length Of Time A Document Link Is Accessible
The document link sent to Recipients in the notification email is a one-time-only link. If a Recipient attempts to reuse it, they will be redirected to a page to send themselves a new link.
If a link keeps expiring, the recipient may have an antivirus program that is accessing and expiring it.
We strongly recommend using the default one-time-only link and altering this setting only if necessary (e.g. API integration, or document types that require revisits).
To extend the validity period of the link if required:
1. Go to Presets
2. Click on the Experience you’d like to change (the default is called ‘Base’)
3. Go to Edit the Experience using the button in the top-right or its Options menu (click the three dots)
4. On the left, go to Signing Experience > Options
5. Under Signer Capabilities, set the ‘Signer access time before re-authentication (hours)’ value to edit the length of time a signing link is valid,
6. Finally, click on Save Changes.