Change the length of time a document link is accessible

The document link sent to Recipients in the notification email is a one-time-only link. If a Recipient attempts to reuse it, they will be redirected to a page to send themselves a new link.

If a link keeps expiring, the recipient may have an antivirus program that is accessing and expiring it.

We recommend using the default one-time-only link and altering this setting only if necessary (e.g. API integration, or document types that require revisits).

To extend the Signer access time of the link:

1.    Go to Presets

2.    Click on the Experience you’d like to change (the default is called ‘Base’)

3.    Go to Edit the Experience using the button in the top-right or its Options menu (click the three dots)

4.    On the left, go to Signing Experience > Options

5.    Under Signer Capabilities, set the ‘Signer access time before re-authentication (hours)’ value to edit the length of time a signing link is valid,

6.    Finally, click on Save Changes.