The secure delivery of Product Switch forms, along with the ability to safely share signed documentation, track letters and forms, and send follow-up or reminder messages, has been made possible through Legalesign's tailored electronic signature service. The flexibility of this approach has been an instant hit, providing greater accessibility for customers of The Cambridge.

The mortgage team at The Cambridge had already implemented eSignatures with Legalesign for renewing fixed term mortgages. Since implementing Legalesign for new savings accounts, The Cambridge Building Society have seen significant improvements in their workflows.

Our previous process was time-consuming and led to delays. Legalesign has allowed us to focus on building client relationships, instead of getting bogged down by administrative tasks. We chose Legalesign because of its user-friendly interface, robust security features, and excellent reputation in the industry. Legalesign has improved our operational efficiency in ways we couldn’t have imagined. It’s been an indispensable tool for us.

It’s easy to use and the customer service throughout has been excellent. Using Legalesign gives confidence in their secure, well-organised process that functions well when working remotely and allows records to be easily located. The management database is also very useful, especially when there are multiple users. It is beneficial to have oversight of all documents that have been sent to signature to avoid overlap and to track documents in case of someone’s absence. We download the documents from the central database to our own network and have reduced the central database retention period to 1 month.