Occasionally a signer may get a 'link expired' message when they attempt to access a document. This article explains how to deal with it.
If you are using a direct link then get in touch with support@legalesign.com, since this is likely to be an issue around permissions and the way billing is set up.
Otherwise, click on the signer's name on your dashboard and re-send a link to their document.
If the issue re-occurs in loop ask your signer to either clear their browser cookie cache, or it may be easier to try another browser.
If the signer is still unable to access the signing page, it is possible their IT system is firewalling some parts of our system. The solution is for their IT department to whitelist incoming web requests from the servier app1.legalesign.com.
If the issue continues to persist contact support.
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