How to reset a document sent for esigning
You can reset the form field entries for a signatory, essentially starting the signer over from the beginning again, provided the signing process hasn't been completed.
To do this, go to the Dashboard > Click the document title > Audit Log/Details > Reset Signer
Generally its preferable to void a document, for the avoidance of any doubt about a document.
You will see the reset signer button just above details about the person.
After you reset the document, send a reminder email to your signer.
This video demonstrates how to reset your signer:
If you need to amend the sender fields, i.e. those fields you filled out on the send page, you can edit those fields on the details page.
Linked articles
Search Articles
Top articles in eSigning
- How to restrict the signature method
- I want to access a document I signed
- How can I remove the QR code and audit log
- Where to download a signed document
- Signer says they have signed, but the dashboard shows they have not
- Signer says they cannot access the signing page - Link Expired
- Change the length of time a document link is accessible
- The signing process - talking a signer through it
- How apply different languages for signers
- Embed a document in a website